Jaya99's Commitment to Member Privacy and Data Protection
At jaya99, we believe privacy is more than a legal obligation — it is our moral responsibility to every member who entrusts us with their personal information. This Privacy Policy explains in detail how we collect, use, store, and protect your personal data whenever you use jaya99's services.
As an online gaming platform serving users in Malaysia, jaya99 complies with the Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. We only collect information that is strictly necessary for clearly stated purposes, and we do not sell or disclose your data to third parties without your consent — except in specific situations outlined in this policy.
By using the jaya99 platform, you agree to the data collection and usage practices described in this Privacy Policy. If you have any questions or privacy concerns, our support team is available via 24/7 live chat.
jaya99's Privacy Guarantee: We do not sell, rent or trade member personal data to any third party for marketing purposes. Your data belongs entirely to you.
Six Pillars of Personal Data Protection at the jaya99 Platform
Member data security is jaya99's highest priority. The following are the six key approaches we use to ensure your information remains safe and protected at all times:
256-bit SSL Encryption
All data transmitted between your device and jaya99's servers is protected with 256-bit SSL encryption — the same security standard used by leading banking and financial institutions worldwide. No third party can intercept or read your data in transit.
Secure Data Storage
Members' personal data is stored on encrypted servers protected by multi-layered firewalls and advanced intrusion detection systems (IDS). Access to the member database is strictly limited to jaya99 staff who have undergone background checks and security training.
Two-Factor Authentication
Jaya99 supports two-factor authentication (2FA) for all member accounts. By enabling 2FA, even if someone manages to obtain your password, they will still be unable to access your account without the additional verification code sent exclusively to your device.
Regular Security Audits
Jaya99's security systems undergo regular independent audits by certified third-party cybersecurity experts. Any identified vulnerabilities are remediated promptly to ensure the platform maintains the highest level of protection for all members at all times.
24/7 Monitoring
The jaya99 security team monitors platform activity around the clock, 24 hours a day, 7 days a week. Any suspicious or unusual activity on a member's account will be automatically detected and immediate protective action will be taken to secure the account.
Malaysia PDPA Compliance
Jaya99 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). All collection, processing, and storage of members' personal data is conducted in accordance with the data protection principles established under Malaysian law.
Types of Personal Data Collected by jaya99 from Members
Jaya99 collects only the data necessary to provide a secure, seamless, and responsible service. Below are the types of data we collect and the purposes for collecting them:
| Data Type | Information Collected | Purpose |
|---|---|---|
| Personal Identity | Full name, date of birth, identity card number | Identity verification (KYC) and fraud prevention |
| Contact Information | Phone number, email address, residential address | Account communications and transaction verification |
| Financial Information | Bank account number, e-wallet, transaction records | Processing deposits, withdrawals and AML compliance |
| Device & Technical Data | IP address, browser type, operating system, device ID | Account security and unauthorized access prevention |
| Platform Activity Data | Game records, betting history, game preferences | Enhancing user experience and responsible gaming |
| Cookies & Tracking | Session cookies, preference cookies, analytics data | Platform functionality and website performance analytics |
Jaya99 does not collect sensitive data such as medical information, religious beliefs or political views. We only collect the minimum information required to provide our services safely and responsibly.
How jaya99 Uses Members' Personal Data
The data we collect is used exclusively for legitimate, clearly stated purposes. jaya99 does not use member data for unrelated purposes without prior consent. Here is how we use your information:
Who jaya99 Shares Members' Personal Data With
Jaya99 practices a data minimization principle — we only share member information when it is strictly necessary and within the limits permitted by this policy. The following are parties that may receive member data under specific circumstances:
Payment Processors
Minimal transaction information is shared with legitimate payment processors such as FPX, DuitNow, Touch 'n Go and licensed e-wallet service providers solely for the purpose of processing member deposits and withdrawals.
Legal Authority
Jaya99 is required to disclose member data to the relevant authorities when mandated by a court order, law enforcement investigation or legitimate regulatory compliance requirement. We do not disclose data beyond the scope specified by such orders.
Game Providers
Minimum game data required to operate certain games is shared with our licensed game providers. These providers are bound by strict confidentiality agreements and are not permitted to use the data for any other purpose.
Fraud Prevention Service
To protect all members from fraud and cybersecurity threats, jaya99 uses specialist third-party fraud detection services. Data shared is limited to the technical information strictly necessary for this purpose.
Jaya99 never sell, rent, or disclose members' personal data to advertisers, data brokers, or third-party marketing companies for any commercial purpose.
Your Rights as a jaya99 Member Regarding Personal Data
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and jaya99's policies, you have the following rights regarding the personal data we hold:
Right of Access
You have the right to request a copy of all personal data we hold about you at any time.
Right to Rectification
If any of your personal data is inaccurate or outdated, you have the right to request an immediate correction.
Right to Erasure
You may request the deletion of your personal data, subject to legal retention requirements.
Right to Object
You have the right to object to the processing of your data for direct marketing purposes at any time.
Right to Data Portability
You may request your data in a machine-readable format for transfer to another platform.
Right to Restrict Processing
You may request that we restrict the processing of your data under certain circumstances provided by law.
To exercise any of the above rights, please contact jaya99's support team via live chat or our official email. We will process your request within 30 business days. In complex cases, this period may be extended up to 60 days, with prior notification to you.
Use of Cookies and Tracking Technologies on the jaya99 Site
Jaya99 uses cookies and similar tracking technologies to enhance user experience, maintain your login session and understand how members interact with our platform. The following are the types of cookies we use:
You can manage or disable certain cookies through your browser settings at any time. Please note, however, that disabling certain cookies may affect the functionality and user experience of the jaya99 platform.
Jaya99's Personal Data Retention Period for Members
Jaya99 retains member personal data only for as long as necessary for the original purpose of collection or to comply with applicable legal requirements. The following are our data retention period guidelines:
| Data Category | Retention Period | Justification |
|---|---|---|
| Identity Data (KYC) | 5 years after account closure | AML compliance and financial legislation requirements |
| Transaction Records | 7 years | Tax reporting and financial audit requirements |
| Communication Logs | 2 years | Dispute Resolution & Customer Support |
| Gaming Activity Data | 3 years | Responsible gaming and pattern analysis |
| Technical & Security Logs | 1 year | Security investigations and fraud prevention |
| Marketing Data | Until you withdraw your consent | Promotional communications based on member consent |
Upon expiry of the applicable retention period, your personal data will be securely deleted or permanently anonymised so that it can no longer be linked to your identity.
Changes to jaya99's Privacy Policy and How You Will Be Notified
Jaya99 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our service practices, new legal requirements, or member feedback. We are committed to informing our members of any significant changes.
When we make material changes to this Privacy Policy, we will notify you via the email registered to your account, an in-platform notification upon your next login, and by updating the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed.
Continued use of the jaya99 platform after changes to the Privacy Policy take effect constitutes your acceptance of the updated terms. If you do not agree with the changes, please contact us to discuss the options available.
How to Contact jaya99 for Privacy-Related Enquiries
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, the jaya99 privacy team is ready to assist you through the following channels:
We value your trust and commit to handling every privacy inquiry seriously, thoroughly and within a reasonable timeframe. Your privacy is our priority at jaya99.